Frequently Asked Questions
1. What is the purpose this website and what does it include?
TheraCare has created the
My Pay
website to assist our Fee For Service and
Independent clinicians by providing access to a detailed online report of their
paycheck data. The online report will list all of the
sessions that the clinician is to be paid for within a given
pay period. The detail includes service description,
session date, child serviced, duration, and pay rate. Clinicians can view details for the
current pay period, and several previous payroll cycles.
The
TheraCare
My Pay
website also includes a helpful Calendar which
lists period end dates and the corresponding pay dates for
the entire year. The pay calendar can be used by TheraCare clinicians to determine
upcoming pay dates.
In addition, the
TheraCare
My Pay
website contains a Help Info tab which
provides contacts for clinicians in the event of a
discrepancy in their paycheck data.
2. How can I get a logon for the My Pay Detail area?
First Time Login Instructions are located in the HR/Payroll
section of our website
https://tcclick.theracare.com under Payroll.
3.
When can I view my paycheck information?
The payroll department will post a detailed
online report of your paycheck data for you to view, on
your pay date.
4.
Why doesn't my paycheck equal my pay data on the My Pay website?
The information on the May Pay website is your gross pay.
It does not include any taxes or deductions. This
amount will be equal to your total earnings as shown on your
pay stub.
5. What should I do if I see a discrepancy with my pay data?
If you discover that there is a discrepancy in your
paycheck data, you should contact Payroll.
You can do so by clicking on the Help Info tab in the
toolbar above. The Help Info tab
contains a link to contact information that you will need
to get in touch with us.
6.
How
can I retrieve my user name and password if I have forgotten
them?
If you have forgotten your user name or password
you should contact theracareitsupport@theracare.com
7. How can I get an answer to a question that hasn't been
addressed in this section?
If you have any questions, comments, or suggestions, you
can reach the TheraCare payroll department by clicking on
the Help Info tab
in the toolbar above.
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